Privacy Policy
Introduction and Our Commitment
At torqemalix, we take your privacy seriously. This policy explains how we collect, use, store, and protect your personal information when you use our expense tracking services. We're committed to transparency about our data practices and your rights under Australian privacy laws.
Our services help individuals and businesses track expenses more effectively. To do this properly, we need to collect some information from you. We want you to understand exactly what we collect and why.
Information We Collect
Personal Information: We collect information that can identify you directly, such as your name, email address, phone number, and billing address when you create an account or contact us.
We also collect information automatically when you use our services, including IP addresses, browser types, and how you interact with our platform. This helps us improve our services and keep them secure.
How We Use Your Information
We use your information to provide and improve our expense tracking services. Here's what that means in practice:
| Purpose | Information Used |
|---|---|
| Account management and service delivery | Personal details, account preferences |
| Processing your expense data and generating reports | Financial information you input |
| Customer support and communication | Contact details, support history |
| Security monitoring and fraud prevention | Device data, usage patterns |
| Service improvement and feature development | Aggregated usage statistics |
Your Rights Under Australian Law
Under the Privacy Act 1988 and Australian Consumer Law, you have several important rights regarding your personal information:
To exercise these rights, simply contact us using the details provided at the bottom of this policy. We'll respond within 30 days and won't charge you for reasonable requests.
Data Sharing and Third Parties
We don't sell your personal information to anyone. However, we do share information with trusted partners who help us provide our services:
Service Providers: We work with companies that help us with payment processing, data hosting, and customer support. These partners only access information necessary for their specific services and are bound by strict confidentiality agreements.
We may also share information when required by law, such as responding to court orders or government investigations. If torqemalix is involved in a merger or acquisition, we'll notify you before your information is transferred to a new entity.
International Transfers: Some of our service providers are located overseas, including in the United States and Singapore. We ensure these transfers comply with Australian privacy laws and include appropriate safeguards for your information.
Data Security and Protection
We take data security seriously and implement multiple layers of protection:
While we implement strong security measures, no system is completely foolproof. We recommend using strong, unique passwords and enabling two-factor authentication on your account.
Data Retention and Deletion
Retained while your account is active, plus 7 years after closure for tax and legal compliance purposes.
Stored as long as you maintain your account. You can delete individual entries at any time through the application.
Customer support interactions are kept for 3 years to help us improve our service and resolve any ongoing issues.
Aggregated usage data is retained indefinitely but is anonymised and cannot be linked back to individual users.
When you close your account, we'll delete your personal information according to these timeframes. Some information may be retained longer if required by law or for legitimate business purposes like fraud prevention.
Cookies and Tracking Technologies
Our website and application use cookies and similar technologies to enhance your experience and provide essential functionality. Here's what we use:
You can control cookie settings through your browser, but disabling essential cookies may affect how our services work for you.
Updates to This Policy
We review and update this privacy policy regularly to reflect changes in our practices or applicable laws. When we make significant changes, we'll notify you by email and display a notice in our application.
Minor updates, such as clarifications or formatting changes, may be made without specific notification. We recommend checking this policy periodically to stay informed about how we protect your information.
423a High St, Maitland NSW 2320, Australia
Phone: +61 2 6360 8220
Email: privacy@torqemalix.com
We're here to help and will respond to privacy inquiries within 5 business days.