Cookie Policy

Understanding how torqemalix uses tracking technologies to enhance your expense tracking experience

At torqemalix, we believe transparency matters when it comes to how we collect and use information through our expense tracking platform. This policy explains the various tracking technologies we employ on torqemalix.com and how they help us deliver better financial management tools for Australian businesses and individuals.

What Are Tracking Technologies?

Tracking technologies are small pieces of code that collect information about how you interact with our expense tracking platform. These include cookies, web beacons, and similar technologies that help us understand user behaviour and improve our financial management services.

When you visit torqemalix.com, these technologies automatically gather data about your browsing patterns, device information, and preferences. This helps us personalise your expense tracking experience and ensure our platform works smoothly across different devices and browsers.

Types of Tracking We Use

Essential Tracking

Required for basic platform functionality like logging into your account, saving expense entries, and maintaining session security. These cannot be disabled without affecting core features.

Functional Enhancement

Remembers your preferences such as currency settings, category customisations, and dashboard layouts to create a more personalised expense tracking experience.

Performance Analytics

Helps us understand which features are most valuable to users, identify areas for improvement, and measure the effectiveness of our financial management tools.

Communication Tracking

Enables us to show relevant information about new features, important updates, and educational content that matches your usage patterns and interests.

How Tracking Enhances Your Experience

Our tracking technologies work behind the scenes to make your expense management more efficient. For example, when you frequently categorise certain merchants, our system learns these patterns and can suggest appropriate categories for future transactions.

We also use tracking data to identify when users encounter difficulties with specific features. This insight helps our development team prioritise improvements that will have the most meaningful impact on your daily expense tracking workflow.

Real-World Benefits

Last year, our tracking data revealed that many users struggled with receipt uploads on mobile devices. This led us to redesign the mobile interface, resulting in a 40% improvement in successful upload rates and significantly less frustration for users managing expenses on the go.

Managing Your Tracking Preferences

You have several options for controlling how tracking technologies interact with your browsing experience. While some tracking is necessary for basic platform functionality, you can adjust settings for optional features.

  1. 1

    Browser Settings

    Most browsers allow you to view, manage, and delete cookies through their privacy settings. You can typically find these options under "Privacy" or "Security" in your browser's preferences menu.

  2. 2

    Account Preferences

    When logged into your torqemalix account, visit your privacy settings to control optional tracking features like usage analytics and personalisation preferences.

  3. 3

    Third-Party Tools

    Consider using browser extensions or privacy tools that provide additional control over tracking technologies across all websites you visit.

Data Retention and Your Control

We retain tracking data for different periods depending on its purpose. Essential functionality data is kept only as long as necessary for technical operations, typically no more than 30 days. Analytics data may be stored for up to two years to identify long-term trends that inform platform improvements.

You can request deletion of your tracking data at any time by contacting our support team. We'll process these requests within 30 days, though some essential technical data may need to remain until you close your account entirely.

Important Note

Disabling certain tracking technologies may impact some platform features. For instance, turning off functional cookies might reset your dashboard preferences each time you log in, while disabling analytics tracking won't affect your ability to use torqemalix but may limit our ability to improve features based on user feedback.

Updates and Changes

As we continue developing new expense tracking features and improving existing ones, our use of tracking technologies may evolve. We'll update this policy to reflect any significant changes and notify active users through their account dashboards.

We recommend checking this policy periodically, especially if you have specific privacy preferences or use browser settings that restrict tracking technologies. Understanding how these tools work helps you make informed decisions about your privacy while getting the most value from our expense tracking platform.

Questions About Our Cookie Policy?

Our team is here to help clarify any aspects of our tracking practices.
Email us at info@torqemalix.com or call +61 2 6360 8220
torqemalix Australia - 423a High St, Maitland NSW 2320